You must be an active TRooThemes customer to receive support.
Frequently Asked Questions
Is support provided?
Yes, we provide generous and no-questions-asked support for each and every query you come across. If you feel confused at any point in time, reach out to us unhesitatingly, and our theme experts will calmly listen and politely answer your questions.
What is live support?
We provide 24/7 live support to our customers with each and every troubleshooting incurred. We work on a dedicated resource model in which a developer solely devotes a number of hours each day to your project. The project manager accompanies the developer, assists you with your queries, and keeps you updated on progress.
What happens when my license expires?
You can continue using the themes even after the license expires. However, you will no longer be able to receive theme updates and support until the license is renewed.
What version of WordPress do I need?
The theme integrations is supported in the WordPress 5.9 version and above. To integrate themes in any of the prior versions you need to add a Gutenberg plugin to your WordPress site.
Will Pro Theme work on my website?
Pro themes are only supported on the WordPress pro versions that support integration of customized themes tailored to customers' individual needs. For e.g., a restaurant owner will need a custom theme containing elements that complement the subject and delights customers with glittering visuals.
How do I install Pro Theme?
To install a premium theme, you first need to purchase it from a marketplace and then follow a step-by-step procedure to integrate it with your site: Go to My Account page. Download theme zip file by clicking on the download section.Log into WordPress administration panel. Go to appearance. Go to themes. Add new.Click on upload theme, browse the theme from your PC and proceed with the Installation process. Click on the ‘Activate’ button post-installing. Note: You can also modify the appearance of the theme after installing and customize it in such a way that it blends well with your business website.
Why only 1 theme?
Using one customizable theme at a time is recommended to make the website look sleek and clean. However, if you feel that your website need two or more themes at a time, then WordPress facilitates functionalities to use multiple themes at a time.
What payment methods do you accept?
We accept payments through cards, bank-to-bank transfers, and e-wallets, including Paypal, Google Pay and more.
